What does a Controller Do? When should you Hire a Fractional Controller?


Financial Strategies
What does a Controller Do? When should you Hire a Fractional Controller?
Ali Ladha, CPA, CA / October 22, 2025
For growing businesses in Canada, the journey from startup success to established enterprise often hits a critical inflection point: the need for high-level financial strategy.
Your bookkeeper is essential for transactional record-keeping, but as revenue climbs, so does the complexity of compliance, reporting, and forecasting. You need a bridge between day-to-day accounting and C-suite financial leadership. That bridge is the Fractional Controller.
A Fractional Controller (or Controller-as-a-Service) is a senior-level accounting professional who works with your company part-time, providing strategic oversight, financial systems implementation, and management reporting, all without the cost of a full-time, in-house executive.
So, when exactly should your business hire a Fractional Controller, and what are the benefits?
Let’s dive in.
Controller vs. CFO vs. Bookkeeper (who does what?)
- Bookkeeper: Tactical, task-driven
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- A bookkeeper enters and reconciles transactions, processes payables/receivables, payroll..
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- Controller: Operational Leader
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- Designs the accounting process, checks the bookkeeper’s work, closes the books, and delivers reliable reporting.
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- CFO (or Virtual/Fractional CFO): Sets financial strategy. A good CFO is forward-looking and strategic.
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- This includes pricing, capital structure, budgeting, scenario modelling, investor/lender relations.
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Think of it like this:
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- Bookkeeper = inputs
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- Controller = quality + outputs
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- CFO = decisions + direction
The Controller’s core mandate
A Controller is the operational leader of the finance function. A controller’s main objective is to provide accuracy, controls, and timely reporting within your finance and accounting process.
Typical accountabilities include:
1. Financial close & reporting
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- Owns month-end/quarter-end/year-end closes
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- Produces GAAP/ASPE-compliant financial statements and management reports
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- Investigate variances (budget vs. actual) and explains what changed and why
2. Accounting operations
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- Oversees A/P, A/R, payroll, and sales tax filings (GST/HST/PST/QST)
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- Designs the chart of accounts and standard operating procedures (SOPs)
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- Manages audits/reviews/compilations with your external CPA firm
3. Internal controls & compliance
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- Implements segregation of duties, approval authority, and spending policies
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- Sets up reconciliations, checklists, and documentation trails
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- Reduces fraud risk and prevents “surprise” liabilities
4. Cash management
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- Forecasts cash, monitors working capital, and optimizes payment terms
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- Standardizes collections cadence and credit controls
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- Coordinates with lenders and monitors covenant compliance
5. Systems & data
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- Selects and implements the accounting tech stack (GL, AP automation, expense, payroll, inventory)
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- Ensures data integrity and repeatable workflows
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- Trains the team and measures cycle times, accuracy, and exceptions
Bottom line: Controllers make sure the numbers are right, on time, and useful.
Why hire a Fractional Controller?
Hiring a Fractional Controller is about securing executive-level financial expertise on an agile, budget-friendly basis.
1. Superior Expertise at a Lower Cost
The average salary for a full-time Controller in Canada is substantial, plus the added costs of benefits, payroll taxes, and overhead.
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- The Problem: Your business needs a Controller’s experience (typically 10+ years) but can’t justify a six-figure salary.
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- The Solution: A Fractional Controller gives you access to the same high-calibre talent, someone who has seen and solved complex financial issues across multiple industries, for only the hours you need them. It’s strategic insight without the steep fixed cost.
2. Drive Financial Strategy, Not Just Data Entry
A Controller manages the present accounting function and plans for the financial future of your company. He or she will translate financial data into actionable business intelligence, helping the management team understand profitability drivers, cost centres, and operational efficiencies.
3. Immediate and Scalable Support
A Fractional Controller starts contributing immediately, often streamlining your financial processes within weeks. As your business grows, their engagement can scale up or down based on your cyclical needs (e.g., more support during budget season or year-end preparation). This flexibility is impossible with a permanent hire.
4. Objective Oversight and Compliance
They provide an unbiased, professional perspective on your finances, ensuring GAAP compliance and readiness for external audits or reviews. This professionalization of your accounting function is vital for securing financing or attracting investors.
When Is the Right Time to Hire a Fractional Controller?
The decision to hire a Fractional Controller usually isn’t based on a specific dollar figure, but rather on distinct operational and strategic needs. If any of these sound familiar, it’s time to seek strategic financial guidance:
1. You are Experiencing Rapid Growth
When your business is scaling quickly, your systems are often the last thing to keep up.
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- You may be profitable on paper, but cash flow is inconsistent, and you don’t know why.
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- Your current accounting software or manual processes might be struggling with the volume of transactions, and forecasting is merely a guess.
A Controller implements scalable financial systems, establishes key performance indicators (KPIs), and creates accurate rolling forecasts, transforming uncertainty into predictability.
2. Financial Reporting is Inconsistent or Non-Existent (The “Chaos” Stage)
If closing the books is a painful, disorganized process that drags on for weeks, or if the financial statements you receive are often late, contain errors, or lack the detail needed to make decisions, you might have to hire a controller.
A Controller structures and documents the financial close process, ensures records are clean and audit-ready, and establishes strong internal controls to prevent fraud and errors.
3. The Owner is Doing the Accounting (The “Overwhelmed” Stage)
As a business owner, your highest value tasks involve strategy, sales, and client relationships. If you are spending significant time reviewing financial reports, managing payroll, or reconciling complex accounts, you are preventing your business from reaching its full potential.
A Controller completely owns the accounting function managing the bookkeeper and overseeing all financial operations freeing up the owner to focus solely on growth.
4. You are Preparing for a Major Transition (The “Exit/Funding” Stage)
External stakeholders such as banks, investors, or potential buyers require financial statements that are professional, transparent, and defensible.
Preparing for a capital raise, a sale, or a merger requires meticulous financial housekeeping. A Controller ensures your due diligence package is immaculate, establishes reliable historical reporting, and helps structure the business to maximize valuation ahead of the transition.
Controller vs. Fractional CFO: when to engage each
Our recommendation would be to start with a Fractional Controller to rebuild your accounting and finance process.
You can hire in a Virtual/Fractional CFO when you need help with:
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- Need pricing strategy, scenario modelling, board-ready narratives
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- You are planning to raise debt/equity or negotiating covenants
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- Are expanding to new markets or product lines
These roles are complementary. Strategy without clean numbers from a controller is guesswork. Pristine books without strategy from a CFO could lead to leaving valuable upside in your business on the table.
Take the Next Step
A Fractional Controller is more than just an expense; they are an investment in the financial maturity and sustainable growth of your business. If any of the “When” triggers above resonate with your current situation, it’s time to stop letting your finances hold back your potential.
Get in touch with us here to discuss how a customized fractional engagement can provide the strategic financial leadership your growing company deserves. Sign up to get more accounting and tax tips in our newsletter here.
The accounting and tax information provided in this post does not constitute advice and is meant to be for general information purposes only. The information is current as at the date of this post and does not reflect any changes in accounting and/or tax legislation thereafter. Moreover, the information has been prepared without considering your company or personal financial/tax circumstances and/or objectives.